4 months ago
I had been without running water for 3 days, waiting for the homeowners to find someone with either, 1. availability, or 2. willing to travel to my area. (We are in the southern most part of fort bend county, not around the corner from anyone.) Finally on day 4, the warranty company called me with the owner of IDU PLUMBING, LLC on the line for a conference call so that he could hear from me what the problem was and whether or not he would be able to find time in his schedule come all the way out here, which is over an hour away from his location. After hearing the problem, he knew it wasn't going to be a quick fix, and it would require cancellations for others on his schedule. However, once he heard I had a special needs son and that my husband was a verteran of the US Military, he immediately made the decision to clear his schedule for the entire next day in order to make sure we didn't have to go another day without water. This gentleman is true to his word, exceptional at what...
- H. M
5 months ago
- Rachael B

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